Returns
The YMI Perfect Fit Guarantee…
YMI denim is
artistically constructed to flatter all figures; YMI provides a well-defined
fit that we stand behind 100%. We guarantee your perfect fit and if you are not
completely satisfied, we provide a free shipping return label and an exchange
or complete refund of your purchase.
Full Details
If you are unsatisfied in anyway with your YMI
purchase from ymijeans.com, request an electronic pre-paid UPS return label by
contacting customer service via email customercare@ymijeans.com
or phone 323-581-7700. All returns received within 30 days from date of receipt
with completed return/exchange form, tags attached, unworn, and unwashed will be
offered one of the following:
- Exchange with complimentary shipping*. Complimentary shipping is only offered for the initial exchange only. Customer will be responsible for all shipping costs associated with any additional exchanges.
- Refund provided in the method of original payment. Refunds do not include original shipping costs.
- Store credit.
Returns are valid ONLY on merchandise purchased through ymijeans.com.
No
price adjustments. No exceptions.
If you would like to make a return just complete the following steps:
1. Request an electronic UPS return label* by contacting ymijeans.com customer service at 323.583.3083 or customercare@ymijeans.com. Customer must request a return shipping label and mail out within 10 days of date of receipt. Please be sure to include the name on the original order, order number, exact sku and size of the styles you wish to return, and valid email address and phone number Within 48 hours you will receive an email with the electronic UPS return label.
2. Fill out the return form that was enclosed in your order.
3. Pack everything back up in the original packaging.
4. Print and affix the pre-paid UPS return label and drop your package off at the nearest UPS shipping location or call UPS for pickup.
Questions? Comments? Contact us!
By email: customercare@YMIJeans.com or by phone: 323.581.7700