Frequently Asked Questions

1. Can I ship an order to a P.O. Box?

No, orders can not be shipped to P.O. Box addresses.


2. Can I ship an order to Alaska or Hawaii?

Yes. Orders to Alaska and Hawaii are shipped via USPS Priority. There is no additional charge for orders to Alaska & Hawaii.


3. Can I ship an order to multiple addresses?

We regret we do not drop ship online orders. If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination.


4. What are my shipping costs?

At this time we offer Standard UPS Ground and USPS 2-Day Priority for a flat fee of $6.95. Any order over $55.00 placed and shipped with the US will receive free standard shipping. Orders are usually processed and shipped within 48 hours from the time the order is placed. Ground, 2nd Day Air and 3 Day Select orders placed before 11:00 AM PST will be processed and shipped via UPS the same business day. Ground, 2nd Day Air and 3 Day Select orders placed after 11:00 AM PST will be processed and shipped via UPS the next business day. Ground, 2nd Day Air and 3 Day Select orders placed from Friday after 11:00 AM PST to Sunday will be processed the following Monday and shipped via the selected delivery method. UPS does not pick up or deliver on weekends.


5. Do you offer international shipping?

Yes, we ship worldwide. Please see the International Shipping option at checkout.


6. Not exactly what you wanted?

While we take pride in every YMI product, if you are not satisfied with your purchase we’ll assist you with a prompt return. Ground shipping on your replacement order will be free of charge. YMIjeans.com gladly accepts unworn, unwashed or defective full-priced merchandise for up to thirty days after purchase date. Original receipt and tags must be attached. We regret all sale styles are final sale and not subject to price adjustments. No exceptions.


7. How do I return an item I no longer want?

If you are unsatisfied in any way with your YMI purchase from ymijeans.com, simply request an electronic pre-paid UPS return label within the first 10 calendar days of your purchase by contacting customer service via email at customercare@ymijeans.com and providing your order number and reason for your return. Only request made within the first 10 calendar days of purchase will be eligible for a pre-paid UPS return label. All return request made after the first 10 calendar days of purchase will be honored, but will not be granted a pre-paid UPS return label. All returns received within 30


8. How long does my order take to ship?

We are dedicated to processing and shipping your order as quickly and efficiently as possible. Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process.


9. What forms of payment do you accept?

We accept Paypal and all major credit cards such as Visa, MasterCard and American Express.


10. Can I get my order any faster?

Orders are usually processed and shipped within 48 hours from the time the order is placed. Ground, 2nd Day Air and 3 Day Select orders placed before 11:00 AM PST will be processed and shipped via UPS the same business day. Ground, 2nd Day Air and 3 Day Select orders placed after 11:00 AM PST will be processed and shipped via UPS the next business day. Ground, 2nd Day Air and 3 Day Select orders placed from Friday after 11:00 AM PST to Sunday will be processed the following Monday and shipped via the selected delivery method. UPS does not pick up or deliver on weekends.


11. Can I ship my order to a different state or address from my billing address?

Sure, you certainly may ship to any address you wish.


12. What if my item does not function upon receiving it?

All of our items are protected by our 30 Day Return and Exchange policy. If your item arrives defective please contact one of our friendly Customer Service Representatives immediately in order to obtain further instructions. You can also visit our return policy page for further instructions.


13. The status of my order states pending for the past 3-4 days, why?

It can mean the following: There was a problem with your order when it was processed OR a style on your order is out of stock/back ordered.


14. The status of my order is "Completed." What does that mean?

This status means that your order has been processed and shipped.


15. Can I make a change on my order, add an item or make an address correction?

Due to our high volume, all orders that are processed successfully go directly to the shipping floor within hours after the order is placed to get it shipped to you as quickly as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before processing your order.


16. How can I cancel my order?

Please contact customer service as soon as possible. Please be aware that once your item has shipped, the order cannot be canceled, so please try to be as sure as possible of the item you are ordering at the time of purchase.


17. What is your exchange/return policy?

Please click here to read our policy and instructions to know what you need to do in order to have your items exchanged or if you are returning your order for a refund or a store credit.


18. Do you ship to Canada?

Yes we do ship/offer shipping services to Canada. Please see the International Shipping option at checkout.


19. Will I be emailed my tracking number once my order ships out?

Yes, you are emailed a tracking number once the order has been approved to ship, assigned a tracking number and handed over to the warehouse for shipment.


20. Do you ship outside the U.S.? How much does it cost?

You can place the order directly on YMI Jeans with shipping worldwide. Please see the International Shipping option at checkout.