FAQs

General

What are your business hours?
Our business hours are Monday-Friday 9AM PST-5PM PST. We are closed over the weekend.

Where can I ship my return/exchange to?
Please mail all return/exchanges to the address below:

  YMI Jeans
Attn: Retail Returns
1155 S Boyle Ave
Los Angeles, CA 90023

How can I contact you?
Email: Customercare@ymijeans.com
Phone: (323)581-7700 or (323)583-3083 *during our business hours

Can I place my order by phone?
Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website here.

Shipping

Do you ship to a P.O. Box?
No, unfortunately we only ship to physical addresses.

Can I ship my order through a freight forward company?
No, unfortunately, we only ship to physical addresses. We have partnered with International Checkout to provide a safe, secure checkout process for our customers.

Do you ship to Alaska or Hawaii?
Yes. Orders to Alaska and Hawaii are shipped via USPS Priority only. Unfortunately we do not offer expedited shipping for Alaska or  Hawaii.

Can I ship an order to multiple addresses?
We regret we do not drop ship online orders. If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination.
Do you offer international shipping?
Yes, we ship worldwide. We have partnered with International Checkout to accommodate our international customers. Please select the International Shipping option at checkout.

Can I make a change on my order once it is already processed?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Can I cancel my order?
Please contact customer service as soon as possible. Please be aware that once your item has shipped, the order cannot be canceled, so please try to be as sure as possible of the item you are ordering at the time of purchase.

Returns + Exchanges

What is your return policy?

We guarantee your perfect fit and if you are not completely satisfied, we offer a 30 day return/exchange policy for items directly purchased from our website. Please return any unworn, unwashed or defective merchandise with tags attached by mail only. 

How do I qualify for a complimentary pre-paid return label?

Only requests made within the first 10 calendar days of purchase will be eligible for a complimentary pre-paid UPS return label. All return requests made after the first 10 calendar days of purchase will be honored, but will not be granted a pre-paid UPS return label.

How long does it take to get my refund?
Please allow 1-2 weeks from the time you mail your return/exchange for your account to be credited. This may take 1-2 billing cycles for the credit to appear on your statement.
Can I return/exchange sale items?
All items in our SALE section are non-refundable and non-exchangeable.

What if the item I requested on my exchange is out of stock?

If the requested item is unavailable at the time of processing, an automatic refund will be processed to your original form of payment.

Can I return/exchange my International Order?
Any questions or concerns please visit their website here or email support@internationalcheckout.com.

What do I do if the item I received is damaged or defective?
If you receive a damaged or defective item, please call us at (323)581-7700 or email us at Customercare@ymijeans.com and we will help you exchange or return the item.