Returns + Exchanges
We guarantee your perfect fit and if you are not completely satisfied, we offer a 30 day return/exchange policy for items directly purchased from our website. Please return any unworn, unwashed or defective merchandise with tags attached by mail only.
Returns/exchanges made within 30 days of the order date will be issued a full refund to the original form of payment. Please allow 1-2 weeks from the time you mail your return/exchange for your account to be credited. This may take 1-2 billing cycles for the credit to appear on your statement.
Only requests made within the first 10 calendar days of purchase will be eligible for a complimentary pre-paid UPS return label. All return requests made after the first 10 calendar days of purchase will be honored, but will not be granted a pre-paid UPS return label.
If you made a purchase with store credit/gift card, refunds will be issued to the original form of payment used.
All items in our SALE section are non-refundable and non-exchangeable.
Unfortunately, due to the intimate nature of swimwear, we do not offer refunds or exchanges for these items.
Refunds do not include any shipping costs.
Returning/Exchanging an item(s)
If you wish to return/exchange any items from an order made within the first 10 calendar days of your purchase date:
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- 1. Email: Customercare@ymijeans.com to request a complimentary prepaid label with your full name, order number, which styles you are returning, and reason for return. Please allow 1-2 business days for a return label to be emailed back to you.
- 2. Fill out the return form that was enclosed in your order in its entirety. Clearly specify if you are requesting a return, exchange, or store credit.
- 3. Pack up your return and ensure sealed packaging.
- 4. Print out the prepaid label that our Customer Care team emailed you.
- 5. Affix the UPS prepaid label to your return package.
- 6. Drop off your return package at the nearest UPS location or call 1-800-PICK-UPS to schedule a pickup.
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Please ensure that you are dropping off your return packages to a UPS location. This ensures that tracking information will be available. Dropping off your returns to any other carrier will result in a delay in your return.
Please note: complimentary free return shipping labels are only valid for customers within the contiguous United States. We regret Hawaii, Alaska, Canada and all international orders do not qualify for complimentary shipping.
If you wish to return/exchange any items from an order made after 10 calendar days of your purchase date:
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- 1. Email: Customercare@ymijeans.com to request a return authorization with your full name, order number, which styles you are returning, and the reason for return. Please allow 1-2 business days for a response.
- 2. Fill out the return form that was enclosed in your order in its entirety. Clearly specify if you are requesting a return, exchange, or store credit.
- 3. Pack up your return and ensure sealed packaging.
- 4. Mail your return/exchange to the following address:
YMI Jeans
Retail Returns
1155 S Boyle Ave
Los Angeles, CA 90023
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*Please be sure to receive a tracking number with the carrier that you choose so that we can confirm when your package has arrived at our warehouse.
All items must be unworn and unwashed with all their original tags and stickers still attached to qualify for a return/exchange. We will not under any circumstances accept any items that are washed and show any sign of use upon inspection. If unapproved items are received, we will contact you to provide a prepaid return label. All returns must be received within 30 days of your order date.
Exchanges
We offer a one-time complimentary exchange with standard shipping costs waived if shipped within the U.S. Customers will be responsible for all shipping costs associated with any additional exchanges.
If you would like to expedite your exchange process, we suggest requesting a return for your original item and placing a new order for the item you want.
The exchange process will take 3-7 business days after we receive your return.
Please note: if the requested item is unavailable at the time of processing, an automatic refund will be processed to your original form of payment.
International Orders
Any questions or concerns please visit their website here or email support@internationalcheckout.com.
* YMI Jeans merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer. ONLY merchandise purchased through YMIJEANS.COM are eligible for returns/exchanges.